If you or a relative is a vulnerable person needing practical assistance, please contact us:


Tel:  01953 456194


Alternatively, please contact one of our volunteer Councillors:

Free Government online WhatApps Coronavirus Information Service


Register of Extremely Vulnerable People:


Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

This service is free. You can register yourself, or for someone else.


Food Bank


Safeguarding Adults

Safeguarding Children

Telephone: 0344 800 8020


Children and Young Persons’ Phone line

A phone line has been launched for children and young people to talk to County Council Children’s Social Workers to share worries and concerns, about themselves or other children.  

Telephone: 0344 800 8029.  


Young Carer’s Matter, Norfolk

Free Advice Line

0800 083 1148


ChatHealth’s Text Service

Text: 07480 635060. 


National Domestic Abuse Helpline:

Telephone: 0808 2000 247

Hash Tag (Twitter) #YouAreNotAlone


Domestic Abuse 

The Pandora Project, which offers advice, support and information to adults and children affected by domestic abuse, working across West and North Norfolk, have launched a new on line live chat service to support victims of domestic abuse.

The service is currently available Monday to Friday, 1-3pm. 

Telephone: 07856 812610


Children’s Safeguarding:

Telephone: 0344 800 8020


See Something – Hear Something – Say Something:


Adults (Men and Women): 

Telephone: 0344 800 8020




Telephone: 0808 801 0327


The Mix, free information and support for under 25s 

Telephone: 0808 808 4994


National LGBT+ Domestic Abuse Helpline

Telephone: 0800 999 5428


NHS Guidance:


Telephone: 111

Emergency only: 999

Properly trained health care workers will provide the correct advice and support.


Care Homes Support Package:


Healthwatch Norfolk


Doctors Surgeries:

Telephone: 01953 453166

Please do not visit the practice unless absolutely necessary; see link above.



Telephone: 01953 452288


Mental Health:


First Response – Mental Health Support

First Response is Norfolk and Suffolk NHS foundation Trust (NSFT)’s helpline for people experiencing mental health difficulties during the pandemic.  The helpline is available to everyone, 24 hours a day, seven days a week, and can also be used by other health care professional needing to make referrals.  

Telephone: 0808 196 3494.


Alzheimer’s Society:

Telephone: 0333 150 3456


NHS Every Mind Matters


Samaritans (24/7 service) 

Free phone helpline: 116 123


Young People’s Mental Health


Better Together Norfolk

If you are suffering the effects of loneliness and isolation there is a free phone helpline:  0300 303 3920 (open Monday to Friday, 9am to 5pm)


At Risk of, or Homeless:


Help for Older People:


Help and Advice for Unpaid Carers


Rural Norfolk Network – Loneliness Fund Launched


Funeral Arrangements and Services:

Funeral Directors and the Town Council are still providing a burial service within government regulations.

Please contact your preferred Funeral Director who will liaise with the Town Council.


How to Register a Birth, Ceremony or Death


Bereavement Support


Pet Food Suppliers – 

Some local stores are operating a ‘stay at the door service’ – so you can call and ask them to bring out what you need.  They also deliver.


Citizens Advice Bureau:

Community Action Norfolk:




Pastoral Services:


St Mary’s Church:

Christ Community Church/Lighthouse Charity:

Attleborough Methodist Church:

Faith Hope Love Norfolk


Government Guidance:


Norfolk Police:

Telephone: 101

Emergency Only: 999


All Victims of Crime


Fraud/Scam Alerts:



Pavilion Pre-School Nursery:4

Currently open for Key Workers Children only; with permission to take Children who do not normally attend. For more information, please ring Pavilion Nursery on 01953 452256. The Nursery is open 7-30am to 6pm closed weekends and bank holidays.



Summer Reading Challenge 2020


Adult Education


Supporting Businesses and Employees Guidance:


Self Employment Income Support Scheme


Covid-19 Business Grants and Rate Relief:


Small Business Discretionary Grant:


Statutory Sick Pay Rebate:


Employment FAQs


PPE (Personal, Protective Equipment) Campaign


Sport and Recreation:


Banking Services:

Post Office:


Travel Advice:


Department of Work and Pensions:


Employment Advice & Opportunities:


Pick for Britain:


Library Services:

Due to closure of local libraries, Breckland District Council are currently unable to offer library-based customer services in Attleborough, however, the link above directs you to online resources.


Money Advice Hub:


Utility Suppliers:

If you have an emergency with any household utility service: 

Please contact the relevant provider who is trained to prioritise emergency situations such as electricity failure, gas supplies or leaks, water supply issues or life threatening situations.


Electricity Board:

Gas Board:

Anglian Water:

Telephone and Mobile Services:

Please contact your provider.


Local Businesses and Traders:

Shop with Confidence Campaign:

The country has enough supplies, most supermarkets are receiving 3-4 large deliveries per day and offer a home delivery service.

  • Most local shops are now offering a delivery service, if the resident is not able to get out.  Please contact the shop on their behalf.
  • Attleborough Sainsbury’s are offering a ‘vulnerable people’s shopping hour; 8 am to 9 am Monday, Wednesday and Friday.  

Between 7.30am and 8am Monday – Saturday, stores will be open to NHS and Social Care workers with a relevant pass or ID

  • Attleborough Lidl are open as usual.
  • Morrison’s do a food box delivery for vulnerable residents:

Telephone: 0345 611 6111

  • Use your local traders.


Norfolk County Council


Breckland District Council:


National (Council Tax) Hardship Fund


Retail (Indoor Markets):


Reopening of Outdoor Markets:


Businesses which must remain closed during the lock down:


Coronavirus Testing:



How to Help Safely:–2/coronavirus-how-to-help-safely






Video Conferencing Securely Guidance: